Q&A Content

Answers to Your Burning Questions — Before You Commit

We operate a B2B dropshipping model designed for e-commerce sellers, resellers, and business owners. You source products from our catalog, and we handle storage, packaging, and direct shipping to your end customers — no inventory required on your end.

Our platform is built for:

  • E-commerce entrepreneurs (Shopify, WooCommerce, Amazon, eBay sellers)
  • Resellers and wholesalers looking for low-risk inventory
  • Brand owners seeking a reliable fulfillment partner
  • Social media sellers (TikTok Shop, Instagram, Facebook)
  1. Submit a business application via our registration page
  2. Our team reviews your application (usually within 24–48 hours)
  3. Once approved, you’ll gain full catalog access and wholesale pricing
  4. Connect your store via our API or start placing orders manually

Yes. We offer tiered pricing based on order volume. The more you order, the better your margins. Specific pricing tiers are available after account approval. We also run seasonal discount programs for verified partners.

We keep MOQs low to support businesses of all sizes. Standard MOQ is 1 unit per SKU for most products. For custom or branded orders, MOQs vary — typically between 50–200 units depending on the product type.

We ship globally, covering major markets including North America, Europe, Southeast Asia, and Australia. Shipping availability and rates for specific regions are displayed at checkout. We work with trusted logistics partners (DHL, FedEx, UPS, and regional carriers) to ensure reliable delivery.

Shipping MethodEstimated Delivery
Standard (ePacket/China Post)15–25 business days
Express (DHL/FedEx)7–12 business days
Priority (local warehouse)3–7 business days

Times are estimates and may vary during peak seasons or due to customs delays.

Yes. We offer plain packaging (no BLB branding) for all standard orders. White-label options — where your brand is printed on packaging and/or products — are available for bulk/custom orders. Additional fees may apply based on customization requirements.

You can manage orders through:

  • Manual ordering via your dashboard
  • CSV bulk upload
  • API integration (Shopify, WooCommerce, WooCommerce, Etsy — more platforms coming)

Inventory syncs in real time. Low-stock alerts are sent automatically when a SKU drops below 10 units.

We offer a 14-day return window for unused items in original packaging. For orders damaged during shipping, we offer free replacement or full refund upon proof (photos/video). Custom or personalized items are non-refundable. Our Returns Center is accessible from your dashboard.

We accept:

  • PayPal (recommended for new partners)
  • Credit/Debit Cards (Visa, Mastercard, Amex)
  • Wire Transfer / T/T (available for wholesale/B2B accounts upon credit approval)
  • Cryptocurrency (select currencies — contact us)

Wholesale partners with established credit history may qualify for NET-30 payment terms.

Yes. We have an in-house sourcing team that can help you develop:

  • Custom product designs
  • Private-label packaging
  • Logo printing and branding
  • Sample development before bulk production

Lead time for custom orders is typically 3–6 weeks depending on complexity.

Yes. All catalog products come with:

  • High-resolution product photos
  • White-background and lifestyle images
  • Full product descriptions and specs
  • Marketing-ready content (compatible with Shopify/WooCommerce import)

We also offer ** exclusivity** options — products listed only under your brand in our catalog.

We offer territorial exclusivity to high-volume partners. If you meet the quarterly minimum order threshold, we can grant exclusive rights to specific product categories or regions. Contact our partnership team to discuss terms.

Every order is assigned a unique tracking number. You and your customer can track shipments in real time via:

  • Your BLB dashboard (order details page)
  • Direct tracking link sent with confirmation email
  • Integration with your store’s order tracking page

We provide:

  • Dedicated account manager (for wholesale-tier partners)
  • 24/7 ticket/email support
  • Live chat (business hours, GMT+8)
  • Quarterly product previews and new catalog drops
  • Marketing co-op funds for high-volume partners

Most partners are fully operational within 3–5 business days after account approval. API integration may add 1–3 days depending on your platform. Our onboarding team will guide you step by step.

Yes. We offer sample orders at near-cost pricing so you can verify product quality before committing to bulk inventory. Sample shipping fees apply.

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